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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patricia Ruelas

Patricia Ruelas

July 23, 2024

5  out of  5
rating by Patricia Ruelas
"Michelle is very pleasant to speak to over the phone and has been very nice patient helpful and knowledgeable in helping me with the information I needed to get auto cover, that I decided to move my home owners over as well. Very pleased with everything she has done to help me in this time*****"
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Christopher Hernandez

May 21, 2024

5  out of  5
rating by Christopher Hernandez
"Great service! Janet was very knowledgeable and helpful to the point that I went ahead and changed agents, even after being with same agent for over 20years!"
We responded:
"Thank you Christopher! Janet is pretty awesome and I’m glad we helped you out."
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Rita Leos

April 17, 2024

5  out of  5
rating by Rita Leos
"Yvonne was very professional and true to her word. Appreciated her immensely. She went above and beyond to get us taken care of."
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Kevin Medrano

April 9, 2024

5  out of  5
rating by Kevin Medrano
"El día 8 de abril del 2024, tuve el gusto de ser atendido por la agente Michelle Ramírez Orozco, como comentario sobres su excelente eh impecable trabajo puedo decir que, Contesto todas mis preguntas de una manera muy amable y respetuosa , buscando siempre una soluciona a cada una de ellas. Tiene un trato al cliente con bastante cordialidad, Me sentí bastante confiado y seguro de querer ser atendido nuevamente por esta agencia al tener personas como ella capacitadas totalmente al servicio al cliente. Por último Recomiendo totalmente el servicio de Michelle Orozco ,( Gina Zaragoza) Sin más que agregar, deseo tengan un excelente día."
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Raul Hernandez

April 8, 2024

5  out of  5
rating by Raul Hernandez
"Michelle Orozco did a great job in assisting me with insurance for my new vehicle as I was in a time crunch. The entire staff has always been of great service any time that I have questions or modifications with my insurance policies. Highly recommended"
We responded:
"Thank you Raul! Michelle is pretty great! Congratulations on the new vehicle and glad we got your vehicle added quickly! "
Profile photo of Crystal George

Crystal George

April 3, 2024

5  out of  5
rating by Crystal George
"Love working with Janet at Gina Zaragoza's office she is always so helpful and always responds quickly to any questions we have. She is always so willing to help with our individual needs!"
We responded:
"Hi Crystal! I’m happy to hear Janet has been so helpful and made insurance easy for you. Thank you for your trust."
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yolanda vasquez

March 26, 2024

5  out of  5
rating by yolanda vasquez
"Michelle Orozco did a wonderful and professional job with our home and auto policies. She is very knowledgeable and answered all our questions I would highly recommend this place."
We responded:
"Hi Yolanda. I’m glad Michelle took good care of you. Customer service is a priority in my office and this is the kind of service you can expect any time you call or visit. Hope to meet you soon."
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Sonya Luna

March 22, 2024

5  out of  5
rating by Sonya Luna
"Yvonne Moreno was amazing to work with. She went above and beyond to help me get the best deal possible. She was honest, professional, and caring. I was stressing out until she answered all my questions. She made this Realtor happy, thank you 💯."
We responded:
"Thank you Sonya. I’m glad your experience with my office was a great one. Yvonne is a great team member and I know she did a great job at taking care of your insurance needs. Hope to meet you soon."
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Mike Kimery

March 14, 2024

5  out of  5
rating by Mike Kimery
"I went in for car ins. And spoke to a miss Yvonne Moreno she was able to help me and went above and beyond to get a great deal and discounts with State Farm in Odessa, Tx she was very polite respectful and professional she got me the quote in about maybe an hour tops I’m excited to have business with Gina Zaragoza and her team I highly recommend using her Thank You for your business."
We responded:
"Mike, thank you so much for trusting us with your auto insurance. Yvonne is a great team member and I’m sure she took great care of all your insurance needs. It is great to have you join #TheZaraTeam."
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carla Petty

March 14, 2024

5  out of  5
rating by carla Petty
"The Best Insurance agent, and staff, never have let us down! Thank you ALL"
We responded:
"Thank you Carla for your kind words. We strive to be the best for our customers. I’m glad to know you’ve experienced just that. #TheZaraTeam"
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Iris Rodriguez

March 8, 2024

5  out of  5
rating by Iris Rodriguez
"Great customer service from all the ladies in the office, Adonica always takes care of me and answers all questions I have professionally!!"
We responded:
"Thank you Zurita. We appreciate you trusting us with your insurance. Thank you for choosing #TheZaraTeam "
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Sydney Gilmore

March 8, 2024

5  out of  5
rating by Sydney Gilmore
"Great Insurance office! Adonica is the best; she’s always so nice and quick to help anytime I need it!"
We responded:
"Thank you Sydney for the compliment. We do strive to give our customers the best customer service so it’s nice to hear we’re doing just that! #TheZaraTeam"
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Stephanie Hernandez

March 7, 2024

5  out of  5
rating by Stephanie Hernandez
"Such a great agency! Adonica is EXCELLENT with customer service. Always prompt when I need last minute help with a question and the ladies are always welcoming when I stop by."
We responded:
"Thank you Stephanie! We strive to give our customers the best customer service and I’m glad that’s exactly what you got. Thank you for trusting us with your insurance. #TheZaraTeam"
Profile photo of Elisabel Rodriguez Leyva

Elisabel Rodriguez Leyva

March 7, 2024

5  out of  5
rating by Elisabel Rodriguez Leyva
"Excelente atención por parte de Michelle, y muy rápido y eficiente su servicio."
We responded:
"Elisabel, gracias por confiar en nuestra oficina. Espero que tenga un día excelente! #TheZaraTeam"
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Dana Martinez

March 6, 2024

5  out of  5
rating by Dana Martinez
"Thank you so much Janet!!! Loved how easy and fast I was able to get a quote and all my questions were answered quickly and very thoroughly! I was able to save so much by switching! She was on it from the first day I called.. Thank you again Janet you helped me so much! I look forward to being onboard with State Farm."
We responded:
"Dana, thank you for reaching out to Janet at #TheZaraTeam. Janet does not waste any time and I’m glad to know she got you a quote right away. We look forward to having you join our team soon. Have a great day! "
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Ramon Quintanar

March 5, 2024

5  out of  5
rating by Ramon Quintanar
"Adonica T. Ogren is awesome and is able to help and answer questions and able to walk you through any questions you have. The whole team there is excellent and very professional. I highly recommend them! ♡☆♡☆♡☆♡#GODisGreat"
We responded:
"Thank you Ramon! We appreciate your trust in #TheZaraTeam. I will definitely share this with the team!"
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Mayra Moore

March 5, 2024

5  out of  5
rating by Mayra Moore
"The customer service these ladies provide is top tier! They’ve gone over and beyond to help and guide me through claims. They always make me feel heard. Any questions I have they are always there to help. Adonica, Sarahi, and well the whole office! I can always hear their smile through the phone! I highly recommend these ladies!!! Keep being amazing!!"
We responded:
"Mayra, THANK YOU for your kind words. I will share this with my team. I’m glad to know you had a great claims experience. That is what we’re here for. #TheZaraTeam"
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Brandy Aguilar

March 5, 2024

5  out of  5
rating by Brandy Aguilar
"Janet, Thank you, thank you. Thank you! I appreciate you educating me and Richard on our life policies. We have peace of mind now knowing our family is and will be taken care of. Thank you for your dedication to each individual policy and guiding us in a great financial direction. You Rock!"
We responded:
"Brandy!!! I’m so glad you got to work with Janet on securing your family’s financial future. Thank YOU for trusting us. #TheZaraTeam"
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Rochelle Mayfield

March 4, 2024

5  out of  5
rating by Rochelle Mayfield
"Adonica helped us so much when we bought our new rental property. She made completing the paperwork so easy. Even a month or two after the sale I needed some documents sent in and Adonica was right on top of it for me when I called and asked for help. I highly recommend Adonica, at Gina Zaragoza State Farm, if you’re looking for insurance."
We responded:
"Thank you Rochelle. I remember you coming in last year. Thank you for trusting us with your rental property insurance. #TheZaraTeam"
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Rodney Price

March 4, 2024

5  out of  5
rating by Rodney Price
"I recently made a claim for my roof. Adonica made is so easy. I just called her, told her what the problem was. She gave most of the info to the claim specialist and I didn’t have to do much. She handled it all. Amazing customer service and care!"
We responded:
"Thank you Rodney for a great review! I’m happy to hear Adonica made filing a claim so easy for you. We strive to give all of our customers the same experience. Thank you for trusting us with your insurance needs."
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Forrest Wester

March 4, 2024

5  out of  5
rating by Forrest Wester
"Very friendly and personal every time you call. Highly suggest that you give them a try."
We responded:
"Thank you Forrest. We appreciate you. #TheZaraTeam"
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Ricardo Lugo

March 2, 2024

5  out of  5
rating by Ricardo Lugo
"Adonica made getting an auto policy so easy."
We responded:
"That’s the name of the game!!! Thank you Ricardo for trusting us with your insurance needs."
Profile photo of Roger Moore

Roger Moore

March 2, 2024

5  out of  5
rating by Roger Moore
"Michelle was awesome to work with. She made the process very fast and easy. Highly recommend giving her a call"
We responded:
"Thank you Roger!!! I’m glad Michelle helped make insurance easy. Thank you for putting your trust on #TheZaraTeam. "
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Braydon Ward

March 1, 2024

5  out of  5
rating by Braydon Ward
"Yvonne and Gina have been amazing working with me, they have made everything so easy in getting my insurance switched over with the best rates. I highly recommend them if you’re looking to switch insurances or looking to be newly insured. They follow up with you every step of the way keeping you updated."
We responded:
"Thank you Braydon. I’m always happy to hear how good my team is doing at meeting customer expectations. Yvonne is great at simplifying the process of switching over for our customers. Thank you for trusting us with your insurance needs. "
Profile photo of Dolores Barrios

Dolores Barrios

March 1, 2024

5  out of  5
rating by Dolores Barrios
"Love the ladies that work there - especially sweet Adonica! She always greets me with a great attitude and always so helpful - there are lots of things I have asked her to do for me and she always goes above and beyond to serve me with such a positive energy."
We responded:
"Dolores THANK YOU for trusting us with your insurance! Adonica is great with customers and I’m glad to hear you’ve had such a positive experience with our agency. "