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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heather Greene

Heather Greene

August 8, 2025

5  out of  5
rating by Heather Greene
"Janet was amazing and friendly, she listened to my complaints and my wants and gave me suggestions. Spoke with her about 3 weeks ago and then today she was able to take all my information from then and put together my policy in 20 minutes or less! Highly recommend her!! Thank you again Janet!!"
We responded:
"Hi Heather. Thank you for taking the time to leave this review. Janet is great and I’m glad she helped you out. Glad to have you as part of The Zara Team."
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Onelkys Rotillet

August 8, 2025

5  out of  5
rating by Onelkys Rotillet
"Una buena experiencia tuve con Janet para mí es la mejor me enseñó mucho sobre los seguros la recomiendo es muy profesional"
We responded:
"Gracias Onelkys. Me da gusto que Janet la ayudó. Gracias por confiar en nuestra oficina."
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Joelda Mendez

August 5, 2025

5  out of  5
rating by Joelda Mendez
"I’ve been a loyal client of State Farm Insurance Agency for 25 years, and recently I made the switch to Gina Zaragoza as my agent. During this transition, I had the absolute pleasure of working with Adonica Ogren—and I can’t say enough about how incredible she has been. I was going through a very trying time with the construction of my home, struggling to get updates and finding a temporary place to stay. Adonica went above and beyond to ensure I was heard, supported, and fully able to take advantage of the benefits my policy offered. She stepped in when I couldn’t get a hold of anyone else, and made sure every detail was addressed. Thank you so much Adonica, I will be forever grateful for your support!"
We responded:
"Thank you for taking the time to write this review. I’m so glad Adonica has helped you put the pieces together and your claim is on the right track. Please feel free to reach out if you have any other questions or concerns. That’s what we’re here for. "
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Bre Tavarez

August 1, 2025

5  out of  5
rating by Bre Tavarez
"I had a great experience with Adonica . She was very nice, patient, and incredibly helpful throughout the entire process. She took her time going over everything with me in detail, answered all my questions, and made sure I fully understood my options before getting started. I really appreciated how thorough and kind she was. she made getting insurance feel easy and stress-free. Thank you, Adonica!"
We responded:
"I’m so glad Adonica took good care of you Bre. She’s a great person to work with. Glad you’re part of The Zara Team."
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Helen Concepción

July 31, 2025

5  out of  5
rating by Helen Concepción
"Muy buen servicio y super atenta la agente Janet , se las recomiendo"
We responded:
"Gracias Helen."
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Olysmari Urra

July 21, 2025

5  out of  5
rating by Olysmari Urra
"Súper recomendada Janet!! Me consiguió un precio por mi póliza espectacular. Después de años ser clienta de otra compañía les di la oportunidad a StateFarm y quedé sorprendida. Janet es muy amable y cariñosa. Se las recomiendo"
We responded:
"Thank you Olysmari for your kind words. We appreciate your business and look forward to taking care of your insurance needs for many years. "
Profile photo of Suliet Martínez Carbonell

Suliet Martínez Carbonell

July 19, 2025

5  out of  5
rating by Suliet Martínez Carbonell
"Hoy tuve la dicha de llamar y que me atendiera Janet 🙌🏻 sin dudas puedl decir q fue la mejor decisión q tome 🙏🏻 gracias Janet por la ayuda eres excelente persona y representante .. sin dudas te recomendaría 10000%"
We responded:
"Hi Suliet, thank you for trusting us with your insurance needs. I’m happy to hear you had a great experience working with Janet. We strive to give exceptional service and it looks like that’s exactly what you received. We appreciate your business."
Profile photo of Fausto De la fuente

Fausto De la fuente

July 17, 2025

5  out of  5
rating by Fausto De la fuente
"I would like to thank Janet for her amazing service! You have gone outside the box and out done yourself for me has a customer your a super professional person and I truly appreciate what you do this goes beyond just and insurance and I truly appreciate it !!! Thank you !!!!!!!!"
We responded:
"Thank you Fausto for your kind words. I’m so glad Janet took great care of you. We appreciate you."
Profile photo of Casey & Tobee Sullivan

Casey & Tobee Sullivan

July 17, 2025

5  out of  5
rating by Casey & Tobee Sullivan
"Janet in Gina’s office in Odessa has been amazing with taking care of our vehicle, home and life insurance needs! I highly recommend this office for any insurance needs!!"
We responded:
"Hi Casey. Thank you for trusting us with all your insurance needs. Janet is great and she’ll take good care of you and your family. We appreciate you."
Profile photo of mackenzie faye

mackenzie faye

July 11, 2025

5  out of  5
rating by mackenzie faye
"I had a wonderful experience working with Janet at State Farm. She was incredibly kind, attentive, and made me feel valued throughout the entire process. Janet was not only professional but also very knowledgeable—she answered all of my questions clearly and thoroughly. Her helpful and caring attitude made everything so much easier. I truly appreciated her support and would highly recommend her to anyone looking for excellent service!"
We responded:
"Hi Mackenzie, thank you. We strive to provide exceptional service and I’m glad to hear that’s exactly what you received. Thank you for your trust."
Profile photo of Steven Mendoza Jr

Steven Mendoza Jr

July 3, 2025

5  out of  5
rating by Steven Mendoza Jr
"Amazing customer service and representatives who actually care about finding you a great policy at an affordable price. Janet Chandler has never steered me wrong and is always keeping me up to date with possible benefits."
We responded:
"Hi Steven. I’m so glad to hear my team is providing you with great customer service. Glad you’re part of #thezarateam. "
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Ssapito g.p

June 30, 2025

5  out of  5
rating by Ssapito g.p
"Adonica was super helpfull i would recommend her to anyone she answer all of my questions the nices way possible world would of be 1000 times better if companies would have agents like her answering phone calls lol she the best agent state farms give her a rise"
We responded:
"Hi Israel, I agree! Adonica is great and every agent should have at least one Adonica on their team. I’m glad you got all your questions answered. Welcome to #thezarateam"
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Maritza

June 30, 2025

5  out of  5
rating by Maritza
"Had a good experience with Janet, she helped me from begging to end. Great communication with phone calls, emails as well text messaging. As well helping with my prices with insurances purposes to help with my budget. I highly recommend them !"
We responded:
"Thank you Maritza. Janet is great with her customers. I’m glad you had a great experience and welcome to #thezarateam."
Profile photo of Kendon Sneller

Kendon Sneller

June 28, 2025

5  out of  5
rating by Kendon Sneller
"ADONICA OGREN is a great asset to State Farm customer service. I have Always had great service and she knows what she’s doing. Always friendly and caring. Also, the rest of the staff at this agency is also very helpful and friendly. They are a credit at this agency."
We responded:
"Kendon, thanks for your kind words. Adonica and the team look forward to taking care of all of your insurance needs for many years. Glad you are part of #thezarateam."
Profile photo of Tim Humphrey

Tim Humphrey

June 28, 2025

5  out of  5
rating by Tim Humphrey
"Adonica took both houses and three cars and saved me thousands!!!"
We responded:
"Tim, we’re so glad we could save you money and the best part is you ended up with great coverage and great customer service. #thezarateam"
Profile photo of Jemal Worku

Jemal Worku

June 28, 2025

5  out of  5
rating by Jemal Worku
"I’ve been with State Farm for almost 3 years now, and overall, my experience has been very positive. One of the standout aspects of my time with them has been the excellent support provided by Ms. Adonica. From day one, she has been professional, responsive, and incredibly helpful in making sure my coverage fits my needs. Ms. Adonica always takes the time to explain things clearly, whether it’s about policy changes, billing questions, or coverage options. Her communication is timely, and she genuinely makes an effort to ensure I’m taken care of, which has made managing my insurance feel simple and stress-free. I’d definitely recommend State Farm for anyone looking for a trustworthy insurance company with knowledgeable staff and great customer service."
We responded:
"Jemal, thank you for your kind words. Adonica loves what she does and it truly shows in the service she provides her customers. I’m glad the past three years have been a great experience and we looking forward to taking care of your insurance needs for many more. #thezarateam "
Profile photo of Evan Garcia

Evan Garcia

June 27, 2025

5  out of  5
rating by Evan Garcia
"Great staff, very helpful with understanding everything insurance"
We responded:
"Thank you Evan. We appreciate your trust in #thezarateam. "
Profile photo of Cyrus Grainger

Cyrus Grainger

June 27, 2025

5  out of  5
rating by Cyrus Grainger
"They are always helpful and looking out for us, I first got on with them when I was living in Odessa, but even when I moved to Amarillo they are still the agents I go with because of how great they are!"
We responded:
"Thank you Cyrus!! We appreciate your kind words. We work hard to meet our customers expectations no matter where they live in Texas. "
Profile photo of jizle cepeda

jizle cepeda

June 27, 2025

5  out of  5
rating by jizle cepeda
"Janet is amazing! She made it a fast and quick process. Definitely recommend her for anything you may need."
We responded:
"Thank you Jizle. Thank you for trusting #thezarateam with your insurance needs. We appreciate you."
Profile photo of Alize Lopez

Alize Lopez

June 26, 2025

5  out of  5
rating by Alize Lopez
"I absolutely love how State Farm fought for my case especially JANET, she’s very easy to talk to and very willing to solve your problem ."
We responded:
"Thank you Alize for your kind words. Janet does a great job with her customers. We are happy to help you with all of your insurance needs."
Profile photo of Roger U

Roger U

June 26, 2025

5  out of  5
rating by Roger U
"I received a professionally lined out life policy from Ms. Chandler and she was awesome! Everything was detailed and she made the experience that much better and know I feel great knowing I have a life policy for the future!! Thank you once again Janet for all of your help!!"
We responded:
"Thank you Roger. A life policy is always a must and I’m glad you now have peace of mind. Thank you for your trust in #thezarateam"
Profile photo of Dylan Ramirez

Dylan Ramirez

June 25, 2025

5  out of  5
rating by Dylan Ramirez
"Gina Zaragoza and Janet Chandler are the best!"
We responded:
"Thank you Dylan. We appreciate you and look forward to taking care of all of your insurance needs for many years."
Profile photo of Sonicwave99

Sonicwave99

June 25, 2025

5  out of  5
rating by Sonicwave99
"Thanks to Janet I went from $93 a month for only liability on my sports bike trying to switch to Full coverage on my previous insurance policy being well over $8k total paying close to $1700 a month to now paying $228 a month for full coverage definitely worth it and would recommend her to anyone might even have her try to add my car to my policy once it’s back up and running"
We responded:
"Thank you for trusting us with your insurance. We are happy you are not only saving money but you now have great coverage. "
Profile photo of Ivy Elfert

Ivy Elfert

June 24, 2025

5  out of  5
rating by Ivy Elfert
"I had an excellent experience working with Adonica Ogren at State Farm. She was incredibly helpful, easy to communicate with, and made the entire process smooth and stress-free. Adonica secured a fantastic deal on my car insurance, and her professionalism and dedication truly stood out. I highly recommend her services to anyone looking for great insurance deals and outstanding customer support!"
We responded:
"Thank you Ivy. I’m so glad you had a great experience and thank you for trusting us with your auto insurance."
Profile photo of Shana Turbyfill

Shana Turbyfill

June 24, 2025

5  out of  5
rating by Shana Turbyfill
"Adonica is our agent and she goes above and beyond for us all the time. We are grateful for her being so responsive and ensuring our family is protected!"
We responded:
"Thank you Shana. We appreciate you and your family. Adonica will take great care of you."